Nationwide Senior Living Provider: Case Study

Obviously, it’s going to hit your financials, but most importantly it’s going to affect resident care … our residents really rely on consistent team members.

Regional Director

CHALLENGE

A major nationwide senior living provider was experiencing many of the workforce challenges that are common across the industry today. While their previous efforts had reduced turnover, the impact had fallen short of their goals. Their senior leadership team was looking for innovative, data-driven ways to tackle these challenges, which brought them to Arena.

SOLUTION

Arena integrated with the senior living provider’s ATS to gather data about job applicants and recent hires. Arena’s platform also collected and analyzed data related to the local and larger labor market. Then, Arena’s team of data scientists looked for patterns and built customized retention predictions for each location, department, and role.

RESULTS

Within 4 months, they observed overall employee turnover for recommended applicants was 28% lower than for non-recommended hires—which justified a broader nationwide deployment across the organization.

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